Refund policy

RETURN POLICY

 
30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REQUEST A RETURN

To start a return, you can contact us at fifthgearparts@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please provide all the details requested in the email. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off to the nearest Post shop.  Or you can send the parcel to our warehouse directly once the returns is approved.  Contact: Jason/+64 27 785 8645,  Wigram Storage, 61 Sonter road, Wigram, Christchurch, 8042 New Zealand

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, or it has manufacture faults, so we can evaluate the issue and issue a full refund.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, used or damaged items or gift cards.

Return & Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 14 days of purchase we will gladly price match it for you, as long as the purchased size/color are still in stock at the time of the sale price.

You can always contact us for any return question at fifthgearparts@gmail.com.